Basic IT support services, such as day-to-day network and application support, should be relatively simple. Too often, IT becomes a struggle and more costly than originally anticipated. IT should help businesses achieve their goals faster and with ease. At Design-PT (DPT), we commoditize basic IT support whenever possible. We reorganize and update networks to fit a standardized model, saving our clients time and money. Below are a few of the advantages to our approach.

Reduced Time Spent Learning And Adapting To A New Environment
A standardized environment saves our technicians time from relearning the IT environment every time they are at a new client site.
Immediate Access to A Detailed Knowledge Database, Specific To Your Network
DPT has a knowledge base for clients using our standardized networks, which provides detailed instructions and valuable troubleshooting techniques input by our technicians.
Evening Support Ensures Minimal Business Impact During The Workday
To reduce impact and disturbance during business hours, DPT completes routine IT maintenance support in the evenings.
Skills Developed At Client Sites Are Easily Transferred
Because our technicians work on the same standardized environments, they learn more about our clients networks every day they are working – regardless of which client site they are at. This provides faster training time and better knowledge transfer between our technicians, resulting in a larger pool of experts to draw upon.
Elimination of Knowledge Loss Provides Security, Continuity and Efficiency
In the classic technology support model, when a technician leaves a company, a significant amount of institutional knowledge is immediately lost. In our approach, all of our technicians are trained on the same standardized model providing our customers a higher level of continuity and security in the event of employee turnover.
Maximum Flexibility For Resourcing = Faster Response Times and Better Network Uptime
DPT provides its clients maximum flexibility for IT support. Since our technicians work on the same environment, our customers are not tied to one particular individual to support their networks.